Terms of Use

1. Acknowledgement of Understanding

The policies described herein represent the Terms of Use of TED Tobacco’s website, e-commerce site and on-line store, and constitute a legal agreement between you—the supplier, partner or customer—and TED Tobacco. By accessing our website(s) or web pages, you acknowledge that you have read, understand, and agree to comply with these policies, as well as all applicable state, federal or other laws and regulations, including the sale and/or purchase of products or services made available by TED Tobacco, as well as related reporting and tax obligations. If you do not agree with or do not wish to comply with the policies contained herein, please do not use this website.

2. Revisions

TED Tobacco reserves the right to at any time and without notice update, append or rescind in whole or part its Terms of Use or other policies, as appropriate to comply with state, federal or internal laws, regulations or policies. Furthermore, we may at any time and without notice update, append or rescind in whole or part any information contained on our website(s) or on our web pages, including that related to our products, services, prices or related policies, processes, procedures or instructions.

3. Ordering

Customers shall inspect Sales Orders, Invoices, Order Confirmations, Transaction Receipts, and other communications related to orders immediately upon receipt for accuracy and completeness, including but not limited to billing and shipping addresses, items ordered, quantities, pricing, and shipping costs. These documents are system-generated and are transmitted securely, instantly, and automatically to customers upon placement of orders. If these documents are missing or not received following order submission, and after checking junk mail and spam folders, customers should contact TED Tobacco Support via phone (866-364-0782) or email ([email protected]) immediately for replacement or retransmission. Upon thorough inspection of these documents, customers shall report any order discrepancies to TED Tobacco Support via email immediately upon discovery and not later than 24 hours following receipt of these communications. Orders cannot be returned, cancelled, refunded, or replaced based on address, product, pricing, shipping cost, or other errors or omissions as submitted by the customer or received electronically by TED Tobacco, or reports of such errors or omissions submitted more than 24 hours after the order is received by TED Tobacco.

4. Compliance

We go to great lengths to ensure our compliance with International, Federal, and State laws and regulations governing the sale of our products, including licensing, reporting, and tax obligations. By accessing and/or using our website(s) or web pages as a domestic or international, wholesale customer or retail consumer, you acknowledge that you understand and agree to comply with applicable Federal, State, local or other laws and regulations governing the purchase of our products, including but not limited to licensing, reporting, and tax and tariff obligations.

5. Shipping

We maintain contracts with multiple freight and ground carriers to deliver the appropriate service levels, based on destination, transit times, order sizes, fuel costs, and other variables, and carriers are chosen at our sole discretion. Although never guaranteed, we may offer free, discounted, or flat-rate shipping on qualifying orders based on criteria determined at our sole discretion, and we may cancel or suspend this service at any time without notice at our sole discretion.

6. Damages

Although unlikely to occur, we are not liable for loss or damage of or to merchandise not in our possession or under our control, such as during transit, delivery, or at the customer’s location. We are happy to assist our customers and partners with claims for orders received damaged by carriers. Customers should retain damaged shipments in their original packaging for potential inspection or pickup.

7. Cancellations

TED Tobacco happily accepts order cancellation requests without penalty if submitted before the order has shipped. Cancellation requests received after the order has shipped cannot be accepted.

8. Lost or Stolen Packages

We cannot be held responsible for lost or stolen packages after delivery as reported by the carrier.

9. Returns

Only merchandise shipped by TED Tobacco in error will be considered for return through the Return Merchandise Authorization (RMA) process. RMA claims must be reported via e-mail to [email protected] no later than the next business day following receipt. Claims must include a written description of the issue, as well as photographic evidence attached in mpg or jpg file format. Customers must not return merchandise until we have granted approval through the RMA process and authorization to ship has been received by the customer. Merchandise returned before or without RMA approval from TED Tobacco will not be considered for credit or replacement, and all related shipping charges will be borne by the customer. Authorized returns must be received by TED Tobacco unopened, unaltered, and without damage. Merchandise received that has been altered in presentation, appearance or quality, including but not limited to branding, pricing, or other marking or labeling will not be considered for credit or replacement, and all related shipping charges will be borne by the customer.

10. Age Verification

Access to and use of TED Tobacco’s website, including its web pages, content, products, services, advertisements and cross-links, is intended for use by adults of legal age to purchase tobacco products only. We do not believe that young people should smoke or use tobacco products, and we do not promote, support or otherwise encourage it. We do not advertise or market our manufacturers' products or services to persons not of legal age, and we support programs designed to eliminate, reduce or discourage smoking and the use of tobacco products among youth. We take this policy seriously, and go to great lengths to restrict access to our manufacturers' products and services to adults of legal age, including age verification and attestation to the reading and understanding of these terms and conditions. PERSONS NOT OF LEGAL AGE TO PURCHASE AND USE TOBACCO PRODUCTS, OR PERSONS OTHERWISE BANNED OR PROHIBITED BY LAW OR TED TOBACCO POLICY OR DECLARATION FROM ACCESSING THIS SITE, PURCHASING, OR USING TOBACCO PRODUCTS SHOULD LEAVE IMMEDIATELY. DELIBERATE VIOLATION OR DISREGARD FOR THESE TERMS MAY BE DEEMED ILLEGAL, AND WILL RESULT IN IMMEDIATE TERMINATION OF SERVICES WITHOUT NOTICE, AND/OR PROSECUTION IN ACCORDANCE WITH APPLICABLE LAWS.

11. Use of Copyrighted or Trademark Material

TED Tobacco’s website and/or web pages contain proprietary information, including copyrighted or trademark material. Our website, web pages, or content developed or contained therein may not be copied, reproduced, or distributed without our expressed written permission. Furthermore, actions or attempts to deliberately misrepresent your relationship with TED Tobacco, including statements or implications that TED Tobacco approves or endorses you, your company, your website, your product(s), or service(s) are similarly prohibited. Deliberate violation or disregard for these terms, or attempts to alter such content for personal or commercial purposes, may be deemed illegal or inappropriate, and may result in immediate termination of services without notice and/or prosecution in accordance with applicable laws.

12. Information Integrity

As it is in our best interest, as well as that of our customers’, TED Tobacco goes to great lengths to ensure that the information on our website and web pages is current, accurate and complete, and conducts regular audits and reviews toward this end. Despite our best efforts, data entry, upload, posting, maintenance or administration errors may occur, resulting in inaccurate or outdated web content. Acknowledging this fact, we hereby disclaim responsibility for such inadvertent oversights or discrepancies, including potential business interruption, loss of profits or revenue, assets, time or resources due to such errors.

13. Up-Sales

One of the discriminators that makes us the service leader in our industry is that we routinely provide our loyal customers and partners with extras and freebies at no additional cost for which we receive continuous praise. This includes but may not be limited to smaller volume packaging (bags, cartons, packs, et al) than those ordered without decreasing the total volume ordered, as well as free gifts at our sole discretion. Customers may opt out by contacting us at the time of order and before it ships and we’ll do our best to accommodate your wishes.

14. Cross-Sales

Like many e-commerce websites and on-line businesses, TED reserves the right to provide advertising space to third-party companies and businesses in the form of content, hyperlinks or other means. We assume no responsibility for screening our third-party advertisers or their content, or testing the security of their websites. Accordingly, we hereby disclaim all responsibility for actions or events occurring as a result of you visiting third-party websites, even by means of references or links from our own website or web pages, and including those actions or events resulting in potential business interruption, loss of profits or revenue, assets, time or other resources. Hyperlinks to TED Tobacco’s website or any of its web pages—even if formally approved by TED Tobacco—should not use tools or technologies that alter or misrepresent the appearance of our web pages or our content.

15. Warranty

ALTHOUGH WE EMPLOY RIGOROUS VENDOR SELECTION PROCESSES IN SOURCING OUR PRODUCTS, AND GO TO GREAT LENGTHS TO EXCEED OUR CUSTOMERS’ EXPECTATIONS, TED RESERVES THE RIGHT TO MAINTAIN VENDOR RELATIONSHIPS WITH SUPPLIERS AND MANUFACTURERS OF OUR OWN CHOOSING. TED IS A LICENSED DISTRIBUTOR—NOT A MANUFACTURER, AND AS SUCH DOES NOT HAVE THE ACCESS OR ABILITY TO QUALITY CONTROL OUR MANUFACTURERS’ PRODUCTION PROCESSES. ACCORDINGLY, WE CANNOT BE RESPONSIBLE FOR THE QUALITY OF OUR SUPPLIERS’ PRODUCTS, AND HEREBY DISCLAIM ALL RESPONSIBILITY FOR EXPRESSED OR IMPLIED WARRANTIES, GUARANTEES, OR SIMILAR REPRESENTATIONS, INCLUDING MANUFACTURERS’ STATEMENTS OF RELIABILITY, DURABILITY, SHELF LIFE, MARKETABILITY, FLAVOR, TASTE, SMELL, APPEARANCE, OR OTHER CLAIMS. ALL PRODUCTS AND SERVICES ARE THEREFORE PROVIDED "AS IS", AND WITH NO WARRANTIES OR GUARANTEES.

16. Liability

TED TOBACCO IS NOT LIABLE FOR ANY DAMAGES RESULTING FROM USE OF OUR WEBSITE OR WEB PAGES, CONTAINED OR REFERENCED PRODUCTS, SERVICES OR CONTENT, OR ANY OTHER WEBSITE OR WEB PAGES LINKED OR OTHERWISE CONNECTED TO OUR OWN, INCLUDING POTENTIAL BUSINESS INTERRUPTION, LOSS OF PROFITS OR REVENUE, ASSETS, TIME OR OTHER RESOURCES.

17. Surgeon General’s Warning

THE SURGEON GENERAL OF THE UNITED STATES (HTTP://WWW.SURGEONGENERAL.GOV/) WARNS THAT: SMOKING CAUSES LUNG CANCER, HEART DISEASE, EMPHYSEMA, AND MAY COMPLICATE PREGNANCY; QUITTING SMOKING NOW GREATLY REDUCES SERIOUS RISKS TO YOUR HEALTH; SMOKING BY PREGNANT WOMEN MAY RESULT IN FETAL INJURY, PREMATURE BIRTH, AND LOW BIRTH WEIGHT; AND CIGARETTE SMOKE CONTAINS CARBON MONOXIDE.

THE SURGEON GENERAL FURTHER WARNS THAT: CIGAR SMOKING CAN CAUSE CANCERS OF THE MOUTH AND THROAT, EVEN IF YOU DO NOT INHALE; CIGARS ARE NOT A SAFE ALTERNATIVE TO CIGARETTES; TOBACCO SMOKE INCREASES THE RISK OF LUNG CANCER AND HEART DISEASE, EVEN IN NONSMOKERS; CIGAR SMOKING CAN CAUSE LUNG CANCER AND HEART DISEASE; TOBACCO USE INCREASES THE RISK OF INFERTILITY, STILLBIRTH, AND LOW BIRTH WEIGHT; AND THIS PRODUCT CONTAINS/PRODUCES CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER, AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM.

18. FDA Warnings

WARNING: TOBACCO PRODUCTS SOLD ON THIS WEBSITE CONTAIN NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL.

WARNING: TOBACCO PRODUCTS SOLD ON THIS WEBSITE CAN EXPOSE YOU TO CHEMICALS INCLUDING TOBACCO SMOKE, WHICH IS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. FOR MORE INFORMATION GO TO WWW.P65WARNINGS.CA.GOV.