Frequently Asked Questions (FAQs)

How are you able to offer the cheapest tobacco online for many products?

Through our unmatched buying power as a leading global distributor and online retailer, we are able buy our products directly from the manufacturers at huge discounts and pass these savings on to you.

Is it true that you have the fastest shipping of tobacco products in the industry?

Yes, and it’s what made us famous. We know you don’t like to wait, and we are adamant that orders ship ultra-fast. In fact, most orders ship the same day through our industry-leading fulfillment process and shipping automation.

Do you offer discounted or free shipping on your tobacco and smoking products?

Rather than offering flat-rate or reduced-rate shipping gimmicks (and raising the product prices to pay for it), we keep our prices low and pass on only the real shipping charges. We negotiate huge discounts with the carriers, and we pass on the savings to you. You pay what we pay. We provide you with real time shipping quotes directly from the carriers before checkout to give you options. We even offer free shipping on qualifying orders.

Who sells the freshest tobacco?

TED Tobacco does! We are closer to the source than our competitors, and with negotiated priority contracts and regular replenishment from our manufacturers, our tobacco is made fresh to order and delivered to us factory-fresh the next day. Our record-setting in-station transit times shipping to you are often measured in just hours. You won’t find fresher tobacco anywhere.

Do you provide good customer service for your tobacco sales?

Absolutely! At TED we’ve raised the bar. Our highly trained teams of professionals provide fanatical customer service and support, the best in the industry as our loyal partners and customers report. We’re always ready to assist you with order status, product questions, recommendations, or technical issues.

Is your tobacco website secure?

Yes, and then some! At TED Tobacco we take data privacy and information security to the next level. We use industry-leading encryption technologies to secure your information, and our leading-edge servers and firewalls are hosted in U.S.-based, best-in-class data centers. We employ dozens of cyber, web, and IT experts to ensure our resources (and your personal and financial information) remain secure and protected. We are audited regularly and are certified PCI compliant.