Privacy Policy

1. Scope

The privacy and the protection of our customers' personal, financial, or other proprietary or confidential information are of the utmost importance to us at TED Tobacco (TED), and we go to extraordinary lengths to this end. The related privacy and security policies, processes and procedures employed apply to TED’s website(s) and web pages, offices, and employees, but not necessarily to our partners, suppliers or affiliates.

2. Personal or Confidential Information

You may elect to provide TED with personal or confidential information for communications, account creation and administration, credit and payment processing, e-commerce, on-line or other sales transactions, or for employment opportunities. Through the use of cookies and other technologies, and to improve our processes and personalize your experience, we may extract, use and archive certain information related to your access, review and use of electronic communications or interaction with us, such as e-mail, chat, our website or on-line store, including source or referring IP addresses, access methods, time stamps, as well as webpage navigation details. TED may collect additional information for wholesale customers via credit checks, professional or personal references, research or other legal means, and may aggregate, use or store it with information provided by you, in an effort to maintain its accuracy and completeness, improve our processes, and personalize our interaction with you.

3. Retention of Information

TED will continue to maintain your information in a secure environment and in accordance with the policies described herein until such time as is no longer necessary to provide you service or required to be maintained by law. You may at any time request cessation of further use or dissemination of your personal information by contacting us. Financial information such as credit card account numbers used to place online orders are never stored internally or on our secure website.

4. Disclosure of Information

It is TED’s goal to protect your personal information in accordance with the policies described herein, except and unless it becomes necessary to disclose or share such information in compliance with state or federal law, or to protect the legal rights or property of TED, our partners, suppliers, or customers.

5. Forwarding of Information

TED may occasionally send you promotional or marketing material, using the contact or other personal information that you provided, or that we obtained through other means as described above. You may opt out from further such correspondence by following the unsubscribe instructions contained within messages, or by contacting us. If you elect to “e-mail this page to a friend”, we will forward the material you have requested, but will not seek further contact without the expressed consent from the referred individual or organization.

6. Monitoring and/or Recording of Information

TED may monitor and/or record certain communications, including telephone calls, e-mails, chat sessions, blog content or other voice or data media to ensure we are providing you with the best possible customer service, or for training or documentation purposes.

7. Social Media and Collaboration

TED provides our suppliers, partners and customers with access to social media and collaboration tools, including forums, wikis, blogs or other applications, via our website or other means. Registration or other information you may be required to provide us is used, archived and protected in accordance with the policies described herein. However, text, content, images or other information (including personal or confidential information) posted, provided or otherwise made available by you via these platforms is not subject to the policies described herein, and may be visible or available for download by other subscribers to these applications. You (and your content and information) may be subject to the policies of those specific services, and additional guidance on their terms of use should be sought from the sponsor, host or application service provider.

8. Third-Party Advertising

TED reserves the right to provide third-party advertisement space on our website. Text, content, images or other information (including personal or confidential information) posted, provided or otherwise made available by you via these third-parties, their applications, websites or other platforms is not subject to the policies described herein, and may be visible or available for download by other subscribers to their services. You (and your content and information) may be subject to the policies of those specific services, and additional guidance on their terms of use should be sought from the sponsor, host or application service provider.

9. Security and Privacy Compliance

TED ensures the security and privacy of our suppliers’, partners’ and customers’ personal and confidential information in accordance with industry best practices, Payment Card Industry (PCI) and other compliance objectives. We employ automated controls to provide assurance that our financial systems and other data repositories containing personal or confidential information are safeguarded against accidental or deliberate loss, alteration, destruction, disclosure or unauthorized use.

10. Questions

Please refer to the Frequently Asked Questions (FAQs) page or contact us with questions or concerns regarding our privacy policy.