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1. Carrier Diversity

At TED we go to great lengths to ensure the accurate, on-time, cost effective, and secure delivery of our customers’ orders. We maintain contracts with multiple freight carriers to deliver the best possible customer service, based on customer locations, order sizes, fuel costs, and other variables.

2. Quality Control (QC)

Incoming and outgoing shipments to and from our distribution center undergo a rigorous quality control process in which they are checked and double-checked by independent audit and verification processes to ensure only error-free and undamaged orders are shipped. Our commitment to quality demands that we hold ourselves accountable for our errors or mistakes, and our return policy leverages industry standard best practices to deliver the best possible customer satisfaction, while protecting ourselves from risks beyond our direct control.

3. Delivery Expenses

TED contracts for shipping services “door-to-door”, from our distribution center literally to our customers’ doorstep. Additional expenses incurred as a result of “extra services” provided by the carrier and not pre-contracted by TED, including but not limited to inside delivery, inside pickup, limited access, or residential delivery notification—whether or not specifically requested by the customer—are the sole responsibility of the customer. TED does not authorize our carriers to provide these services, explicitly refuses these services, and will not be liable for related fees. The customer will be charged for these expenses, if incurred, on the next order following delivery and acceptance of these services. The invoice will reflect the specific service and charge, as well as the bill of lading number for the customer’s reference.